Conference IOF

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Be a part of various roundtable conferences, educational sessions and workshops, presided over by 200+ speakers representing the visionaries and the luminaries of the retail world. Have a look at the full schedule of IOF 2018 below.

6th SEP 2018 I DAY 2

A Deep Dive Into the Mind of the Gen Z Digital Native and Experience Hunter – That’s Where The Sales And The Profits Come from:

– “Weconomy” shaping the future shoppers: choosing “access” over “ownership”
– Meeting the desire for instant gratification- the “Dancing Dots” can’t hold them for longer
– Expectations Vs Reality- Retailers must “get it right the first time, every time”
– Customize or die!-how to treat your customer as “a person” but not “a transaction”.

o Pawan Sarda, Group Head – Digital, Future Group
o Ishita Yashvi, Head of Marketing, Forest Essentials
o Atul Rohan Garg, Head – Marketing & Ecommerce & VM, Baggit India
o Sudip Salgaonkar, Manager – Marketing, Celio* Future Fashion
o Shirish Kalamkar, General Manager – Information Technology, Major Brands
o Piyush Chowhan, VP and CIO, Arvind Lifestyle Brands
o Anil Menon, Head –IT, Trent Hypermarket
o Jermina Menon, Vice President – Marketing, Virtuous Retail
o Kumarswamy Hiremath, Head – Sales & Marketing, DELOPT

10:00 – 11:00

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Supply Chain Efficiencies – Making Omnichannel a Reality

Sougato Shome, Vice President – Sales, Future Supply Chain

11:00 – 11:10

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How AI can transform your customer experience

– How Small and Medium-Sized Retailers Can Compete
– A Step Ahead : New Age of Retailing and going a step further than the ubiquitous Big Data Analytics
– From Predictive to Prescriptive Analytics – how to deploy this into actual meaningful actions which make a difference to the consumer
– A holistic view of brand’s performance – how retailers are deploying their cutting-edge retail analytics to manage omni-channel data
– Loyalty is not price discounts, its customer experience~Reviving loyalty programs through AI
– Personalization, Customization, Individualization – every customer is different and a special entity – how AI can manage this at scale
– “Reimagining the in-store Digital Retail Experience”
– How Retailers are using technology to gain an in-store edge that delivers value to the consumers.
– Engaging customers with personalised and seamless experiences, What does the future hold
– The fundamental truths of consumer desire at the checkout
– What retailers must do to stay relevant to mobile and millennial shoppers

o Lead Presentation and Moderator: Rahul Sharma, Director – Managing Director – India & SAARC, LogMeIn
o Manohar Chatlani, Founder and MD, Soch
o Anil Shankar, CTO, Shoppers Stop
o Manoj Krishnan, CIO, Landmark Group
o Ratika Bhargava, Head of Marketing, Kama Ayurveda
o Shitanshu Jhunjhunwalla, Director, Turtle
o Sandeep Mistry, Head of IT, Aditya Birla Fashion & Retail – Pantaloons
o Amuleek Singh Bijral, CEO and Co-Founder, Chai Point
o Chirag Boonlia, Group CTO and VP – IT, Virtuous Retail
o Hemant Gala, Director and Head – Payments, Banking & Financial Services, PhonePe (Flipkart)

11:20 – 12:20

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Omnichannel & Beyond – The ERA of Unified Commerce: Building an integrated Customer Experience strategy that Inspires Shoppers Trust and Loyalty: Building an Involving, Engaging, Collaborating, and Seamless Interface

• The store of the Future will be a full-service connected hub – integrating web, social networks, and the supply chain.
• Building a Connection that matters to your customer throughout their decision journey.
• Insights on how Omni-channel Order Management works across different brands and geographies.
• An increasing desire for personalization – to deliver valuable and personal experiences in and out of the store.
• “Creativity Speaks”- How to make them imagine owning your product on&offline?

o Lead Presentation and Moderator: Balaji Subramanian, CEO, GSOT
o Jitendra Mangave, Chief – SAP & Business Transaction Solutions, Future Group India
o Sunil Nair, CTO, Spar India (Landmark Group)
o Maneesh Mittal, Chief of Omnichannel, Shoppers Stop
o Ranjit Satyanath, CIO, Infiniti Retail (Croma)
o Viji Mishra, Business Head, Genesis Luxury
o Reuben Pandian, Chief Omni Channel & Strategic Alliances Officer, Tata CLiQ
o Vikram Idnani, Senior VP & Head IT, Reliance Retail
o Harshavardhan Chauhan, Central Head of Marketing & Phygital, DLF Shopping Malls
o S Swaminathan, Chief General Manager, Business Development, GS1 India
o Vivek Gupta, Head & Director of Business Development-India & SAARC, Alibaba Cloud India

12:20 – 13:20

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Knowledge Presentation: Retail-arity: Artificial Intelligence for Consumer-Centric Retail

Ganesh Subramanian, Founder & CEO, Stylumia

13:20 – 13:30

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13:30 – 14:30

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• The retail industry is going through dramatic digital transformation. Underpinning the new era of retail are the omnichannel customer experience, digitization of commerce scenarios, and big data analytics among other things.
• Underpinning these innovations, cloud, big data and AI technologies are redefining the retail business. Leverage the know-how and practical experience of how the world’s leading retail businesses across the globe are driving their digital transformation.
• Designed for CXOs/Decision makers, this exclusive Roundtable will give you a chance to learn more about the vision of new retail and the incredible outcomes that this technology can deliver.

o Lead Speaker: Vivek Gupta, Head & Director of Business Development – India & SAARC, Alibaba Cloud
o Harshavardhan Chauhan, Central Head of Marketing & Phygital, DLF Shopping Malls
o Ranjit Satyanath, CIO, Infiniti Retail (Croma)
o Vikram Idnani, Senior VP & Head IT, Reliance Retail
o Shirish Kalamkar, General Manager – Information Technology, Major Brands
o Sandeep Mistry, Head of IT, Aditya Birla Fashion & Retail – Pantaloons
o Nikhil Ranjan, Founder and MD, William Penn
o Pawan Sarda, Group Head – Digital, Future Group
o Reuben Pandian, Chief Omni Channel & Strategic Alliances Officer, Tata CLiQ
o Viji Mishra, Business Head, Genesis Luxury
o Mayank Mohan, Director, Mohanlal Sons (Estd. 1881)
o Ishita Yashvi, Head of Marketing, Forest Essentials
o Darpan Kapoor, MD, Kapsons Fashions
o Sudip Salgaonkar, Manager – Marketing, Celio* Future Fashion
o Sunil Nair, CTO, Spar India (Landmark Group)
o Atul Rohan Garg, Head – Marketing & Ecommerce & VM, Baggit India
o Ranjan Sharma, CIO & Head of Supply Chain, Bestseller (Jack & Jones, ONLY, Vero Moda)
o Jitendra Mangave, Chief – SAP & Business Transaction Solutions, Future Group India
o Nitin Passi, Director, Lotus Herbals
o Sumeet Yadav, CEO, DO IT Retail Brands (Longchamp)
o Nishrit Shrivastva, Co-Founder,

15:30 – 17:00

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5th SEP 2018 I DAY 1

JLL India Retail Report: ‘India’s Retail Realty – A Changing Face’

– Introduction of the JLL India Retail Report followed by inviting the industry stalwarts on stage for report launch
o Shajai Jacob, Director and Head – Marketing, JLL India

– Unveiling of the JLL India report ‘India’s Retail Realty – A Changing Face’

– An overview of the JLL India’s Retail Realty Report highlighting key findings, future growth and investments
o Anish Puri, Director and Head, Retail Advisory, JLL India

10:00 – 10:10

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Retail Industry is evolving and is no more a transactional interaction between the buyer and seller. Retailers have to leverage technology to gain better insight into their consumer’s buying preference, patterns and habits. PHYGITS is a research driven platform which focusses on digital transformation journey of a retailer along with successful use of a particular technology solution. PHYGITS aims to catalyse the retail industry with some valuable content and create a source of reference point for any technology implementation in Retail.

o Bhavesh Pitroda, Founder & CEO, Experiential Media


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IRF RESEARCH PRESENTATION: When Trends Matter The Most – Tracking Consumer Trends for 2019 And Making Them Work For Your Business In An Intelligent Manner

Peeyush Bajpai, Director – Big Data Client Solutions, The Nielsen Company


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HP Engage Launch

o Andrew Medlin, Director of Product Management Retail Solutions Global Business Unit, HP
o Ankur Sabharwal, Country Manager – Value Business (Workstations, Thin Clients and Retail Solutions, HP


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IRF RESEARCH PRESENTATION: Understanding What Drives Shoppers’ Needs and Aspirations in the Digital Age and Delivering Experiences in the Phygital Era

Anurag Mathur, Partner & Leader – Consumer Goods & Retail, PwC Strategy &


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ONE-ON-ONE with Kishore Biyani – an exclusive tête-à-tête with the doyen of Modern Retail

Renowned business leader Anuj Puri engages Retail czar Kishore Biyani in a candid conversation .. RETAIL 2.0 .. learn what’s in store for the game-changers of Retail industry.


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INAUGURAL AND KEYNOTE – The Promise in Retail : How Retail will Shape India’s Future Prowess as the Top 3 Economies of the World

o Suresh Prabhu, Union Minster of Commerce & Industry and Civil Aviation, Govt. of India

o Moderator: B S Nagesh, Founder, TRRAIN
o Ramanathan Hariharan, Group Director & Board Member, Landmark Group (Dubai)
o Patrik Antoni, Deputy Country Head, IKEA India
o Aymeric Lacroix, Managing Director – Southeast Asia and India, Swarovski
o Sudhir Sethi, Founder Chairman & Managing General Partner, IDG Ventures India
o Ashish Goel, Founder & CEO, Urban Ladder


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IOF RESEARCH PRESENTATION: PHYGITAL Vision 2020 – Envisioning Technology’s Role in Transforming Retail’s Future

Prateek Sinha, Client Partner, Facebook India


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‘INAUGURAL AND KEYNOTE – PHYGITAL – The Era of Experiential Digital Disruption in Retail

• Phygital – Vision 2020
• Shift to “Phygital” – digitization of in-store experience to improve customer journey – 91% of all retail sales are still generated in brick-and-mortar stores so PHYGITAL becomes increasingly important for retailers to focus on
• Innovative technologies key to unleashing next-generation retail experience – micro-locationing, mobile devices, beacons – how to get them to mass retail ecosystem from current prototype-stage being driven in selected stores by select retailers
• Smart devices weaving unprecedented business intelligence throughout retail ecosystem – warehouse to front-of-store … how to capture and translate to actionable insights for shopper experience
• New levels of insight into customer preferences and micro-customization – the new challenge become to ensuring data privacy and not spooking out customers that they are being followed everywhere
• Improving customer experience is the number one driver for retail investment in technology – how to measure and justify this intangible asset on the balance sheet
• Continued rise of online shopping is a challenge which retailers can counter by providing unprecedented levels of convenience to help drive customer loyalty – what are some effective ways of driving that and what therefore is the actual moment of truth in the customer journey


o Lead Presentation and Moderator: Amit Sharma, Founder & CEO, Narvar
o L Subhash Chandra, MD, Sangeetha Mobiles
o Darpan Kapoor, MD, Kapsons Fashions
o Natasha Shah, Founder, The Nature’s Co.
o Brian Bade, CEO, Reliance Digital
o Kapil Mahtani, CEO of Trèsmode
o Harshad Thakkar, CMD, Valentine
o Jiten Mahendra, Head of Marketing, Lifestyle International – MAX Fashions
o Mandar Ovalekar, Head IT, Future Supply Chain
o Akhil Srivatsan, Head Business Operations & Strategy,


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13:50 – 14:50

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Retail Profitability Knowledge Presentation: Loss Prevention & Shrinkage.

K.M. David, MD, IB Tech

14:50 – 15:00

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Future of Customer Experience – Winning the Customer War in a World of AI, Bots and Automation

• What trends will emerge from a consumer behavior point of view? Where is the growth in terms of consumer touch-points and are we in the midst of a post-digital revolution
• Existing methods and technologies will not be enough to remain competitive in the digital age of the customer. What should companies do to innovate and provide better customer experiences
• How is Machine Learning and Artificial Intelligence transforming Customer Experience? (like chatbots etc.). Will these technologies replace humans?
• Omnichannel is the most beaten word in recent tech glossary. Everybody talks about it but nobody knows what exactly is Omnichannel. What would you define as a true Omnichannel Customer Experience?

What are the key metrics an organization needs to track to measure business value and success with Customer Experience

o Lead Presentation and Moderator: KT Prasad, Country Director, Zendesk
o Pooja Maheshwari Salwan, Category Head – Fashion Accessories, ( Reliance Retail Ecom)
o Shivani Poddar, Co-founder,
o Kunal Joshi, Vice President,
o Dharmil Sheth, Co-Founder, PharmEasy
o Stephen Antony Venansious, Head of Projects, (UAE)
o Kiran Komatla, VP – IT, Burger King
o Varun Alagh, Founder & Chief Dad, Mamaearth
o Rohit Khetan, Head of Marketing and Strategy, Ginesys

15:00 – 16:00

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HP Omni Challenge forum

The retail market is going through a renaissance with technology impacting it in a big way. As a global technology leader, HP continues to invest in product innovations that bring the future closer, working in conjunction with our partners. The presentation covers HP’s view of the retail market, HP’s global retail portfolio and how HP is gearing towards a future that makes the retail experience better for retailers and shoppers.

o Sandip Kamat, Global Product Manager, Retail Solutions, HP Inc, USA

16:00 – 16:15

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THE TRUE DISRUPTORS – Tech Entrepreneurs’ Conviction at its Best!

If you had to convince a Tech Investor in 3 minutes to back your breakthrough concept!

o Arun Muthukumar, CEO & Co-Founder, Linkstreet Learning
o Kumaraguru Seshadri, Director, Big Worth
o K.T. Radhakrishnan, Head of Creative Services, Infinia Retail
o Ayush Jain, Co-Founder, Identifeye Solutions

16:15 – 16:35

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Alan Thomson, Regional Director, IRISYS (UK)

16:35 – 16:50

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